from django.db import models
from django.conf import settings

class Complaint(models.Model):
    STATUS_CHOICES = [
        ('pending', 'Pending'),
        ('in_progress', 'In Progress'),
        ('resolved', 'Resolved'),
        ('closed', 'Closed'),
    ]
    complaint_id = models.CharField(max_length=20, unique=True)
    user = models.ForeignKey(settings.AUTH_USER_MODEL, on_delete=models.CASCADE)
    status = models.CharField(max_length=20, choices=STATUS_CHOICES, default='pending') 
    message = models.TextField()
    image = models.ImageField(upload_to='complaint_images/', null=True, blank=True)
    created_at = models.DateTimeField(auto_now_add=True)
   
    def __str__(self):
        return f"{self.complaint_id} - {self.user.email}"